West Mercia Women’s Aid
Domestic Abuse Helpline

Domestic Abuse helpline

We know how hard it can be to make that first call – our priority is to listen and ensure that callers feel heard and supported. WMWA Helpline is both the main ‘gateway’ to our services, and a service in itself. All calls are kept confidential unless we are concerned for someone’s safety.

Our trained workers will support anyone who calls our Helpline – providing information and advice on safety planning, reporting to the Police, housing, and access to both our own services and those of other agencies.

Sometimes the most effective thing they do is just to listen, and believe, and let callers know that they are not alone and that there is help out there for them – as and when they are ready.

Confidential Support

Our team can talk with you about domestic abuse, your individual situation and the various types of help and support available to you, including:

• On-going listening support – now, and in the future
• Refuge space or other safe accommodation
• One-to-one support and advocacy, safety planning and advice on protection through the legal system for those who are at risk of harm
• Recovery Pathway – group programmes for those who are still in, or who have left abusive relationships
• Support for men, including specific support from the Male Victim Service in Worcestershire
• Referral and signposting to other appropriate agencies

Whilst we try our best to answer every call first time, there may be times when all Helpline staff are on a call. If our lines are busy when you call, then please leave a message and let us know when it is safe to call you back. We value each and every call – by leaving a voicemail with your name, safe contact number and a safe time, we will be able to do our best to reach you.

Calls to Helpline are free and will always be treated confidentially, except where there is risk of significant harm to children or vulnerable adults in which case we may need to contact another agency to make sure that the vulnerable person or child is protected and to arrange any additional help needed.